Language understanding tools have the capacity to make chatbots smarter. These tools are designed to enhance the communication capabilities of the chatbots. The ability to understand the sentiment, create an automatic summary and find a relationship between the topics. All these abilities can make your chatbot much more effective for the users.
Here are 5 NLP tool choices that can help your chatbot deliver high impact performance in customer servicing.
Microsoft offers cognitive services to provide language intelligence and other capabilities. The LUIS or Language Understanding Intelligence Service offers high-quality models that help chatbots understand various entities and intents. The availability of the models related to times, places and others enhance the performance of chatbot. The users can get much better experience, as an active understanding of the language is used.
The tool is compatible with various platforms such as KiK, Slack, Facebook Messenger, Skype, SMS, and others. You can get both free as well as paid versions of the tool.
When you are looking for an open source method of classifying the intent, RASA NLU is your answer. The tool offers a complete set of APIs that make entity extraction highly convenient for the chatbot.The libraries come along with the tool that enhances the capacity of any bot. The corporate sectors like health, insurance, travels, telecoms and banks get the maximum advantage of this tool.
The tool is available for free and works on platforms such as Facebook Messenger, Telegram, SMS, Skype, Line, and others. This is why the tool has gained an incredible level of popularity in multiple sectors.
The tool can provide high-quality language capabilities to your mobile applications. The specific properties include natural language recognition and speech recognition too. Hence, the chatbot can provide both text and voice experience to the users.
This will improve the ability of the bot to assist and help the users conducting various tasks such as placing orders, opening an account, making bookings, and others. The tool offers a simple console, which makes the processes much more convenient for the chatbot.
Known as one of the most trustworthy language understanding tools, API AI makes brand specific interactions easier. The businesses can leverage this tool to create bots that can provide multiple services to the users.
The conversational interface with this tool takes not much effort. Plus, the powerful features of the tool allow the bots to answer highly complex questions asked by the users. The bots get to leverage the stored knowledge along with the machine learning. Hence, the bot learns and gets better.
Some other valuable features include multilingual interactions, cross-platform support, easy integrations and others.
ChatScript allows you to create a script for the dialog conducted by the chatbot. The tool uses the scripting rules to create extensive texts. Plus, it scans documents, memorizes old interactions and manages a large volume of users.
All the mentioned tools have their own set of properties. You can add these tools and enhance the capabilities of your chatbot.