Customer Sentiment Analyzer

Key Features

• Multi-Source Analysis: Process sentiment data from chat logs, emails, reviews, surveys, and social media
• Emotion Detection: Go beyond positive/negative to identify emotions like frustration, satisfaction, confusion, etc.
• Real-Time Processing: Instantly analyze live conversations to trigger alerts or interventions
• Custom Sentiment Models: Tailor sentiment scoring models to your industry and customer base
• Dashboard & Reporting: Visualize sentiment trends, CSAT impact, agent performance, and product feedback
• CRM Integration: Sync sentiment insights with Salesforce, HubSpot, or internal platforms
• Multilingual Support: Analyze customer sentiment across multiple languages with AI-driven translation

Use Cases

• Monitor customer satisfaction trends over time
• Identify at-risk customers based on negative interactions
• Enhance agent training with emotional feedback loops
• Segment users based on sentiment for personalized marketing
• Optimize products and services based on user sentiment data

Benefits

• Proactively Address Customer Issues with early warning signals
• Improve Customer Experience by understanding emotional tone
• Increase Retention through sentiment-driven engagement
• Empower Agents with emotional context during interactions
• Drive Strategic Decisions using real-time sentiment intelligence

Powered by Kriatix.ai

Our AI engine Kriatix.ai enables rapid deployment of custom sentiment models with low code setup and intuitive workflows. Adapt quickly to new channels, feedback types, or use cases all within a secure, scalable platform.

Deployment Options

• SaaS (cloud-hosted by GoodWorkLabs)
• On-Premise (for regulated data environments)
• Hybrid (via secure API integrations)

Get Started

Ready to understand your customers like never before? Book a live demo or explore a custom sentiment analysis pilot tailored to your business.
Request Demo | Contact Sales