Email & Ticket Classifier (NLP)

Key Features

• Automated Classification: Uses NLP to categorize tickets by topic, urgency, or department
• Multi-Channel Ingestion: Works across email, web forms, CRM systems, and helpdesks
• Priority Detection: Identifies high-priority issues using sentiment and keyword analysis
• Smart Routing: Assigns tickets to the right agent or team automatically
• Custom Labels & Taxonomy: Tailor classification logic to match your business workflows
• Real-Time Tagging: Instantly tags tickets with metadata for faster processing
• Performance Monitoring: Track ticket flow, category distribution, SLA compliance, and resolution trends

Use Cases

• Auto-classify incoming emails and tickets by topic or department
• Prioritize complaints or escalations using sentiment detection
• Route billing, technical, or product queries to relevant teams
• Speed up SLA adherence by identifying urgent requests instantly
• Enrich CRM records with categorized customer feedback and queries

Benefits

• Reduced Manual Work by automating repetitive classification tasks
• Faster Resolution Time with smart ticket triaging and routing
• Higher Operational Efficiency through AI-powered workflows
• Better SLA Compliance with real-time detection of priority issues
• Improved Customer Satisfaction by reducing first response delay

Powered by Kriatix.ai

Built on our proprietary Kriatix.ai low-code platform, the classifier is customizable, scalable, and easily integrated into your existing support infrastructure. Adapt classification rules, logic, and models to suit your operational needs.

Deployment Options

• SaaS (managed and hosted by GoodWorkLabs)
• On-Premise (for compliance or data privacy needs)
• Hybrid (integrate with existing systems via secure APIs)

Get Started

Ready to automate email and ticket classification at scale? Request a personalized demo or try a custom pilot tailored to your business.

Request Demo | Contact Sales