WhatsApp & Omni-channel AI Bot
Overview
Empower your business with 24/7 customer engagement across platforms. The WhatsApp & Omni-channel AI Bot by GoodWorkLabs is an enterprise-grade conversational AI solution built on our Kriatix.ai platform. It seamlessly integrates with WhatsApp, web chat, Facebook Messenger, SMS, and more to provide unified, intelligent conversations across customer touchpoints.
Key Features
- Multi-channel Integration: WhatsApp, FB Messenger, Web Chat, SMS, Email, and more
- Conversational Intelligence: Trained on domain-specific knowledge bases, product catalogs, and FAQs
- Live Agent Escalation: Smart routing to human agents when needed
- CRM & Backend Integration: Plug into Salesforce, HubSpot, custom CRMs, ERP systems
- Contextual Memory: Maintains conversation history across channels
- Multilingual Support: Serve users in their native language using AI translation
- Analytics Dashboard: Track engagement, resolution time, CSAT, and more
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