Customer loyalty is a key to the success of every business. Several big brands consider loyalty as a critical part of their online engagement strategies and employ various tools, from social check-ins to digital payment systems, to gain better involvement from customers. Retention and customer loyalty programs are becoming important revenue drivers in these highly crowded marketplaces.

Brands who are take the lead to prioritize their customers are proving to be early winners. About 43% of mobile app users are more likely to make a purchase when loyalty deals are a part of the app marketing campaign. That’s the level of influence mobile apps have on the lives of people and that’s the channel a business must target. Today we look some apps that (both from retailers themselves or through generic loyalty scheme service provider) that show how business can engage better with customers for a win-win deal –

Shopkick

A location based app, Shopkick offers exciting offers and discounts to customers who simply choose to walk into stores guided by the app. Some of the most prominent clients of Shopkick include Macy’s, Best Buy and Target. Currently Shopkick has been adding independent small retailers in select markets like Detroit, Chicago, San Francisco, New York, New Orleans, Washington DC, Dallas Seattle and Austin. Customers using Shopkick also get discounts by scanning products through the app. Shopkick is powered by shopBeacon, which helps users flag businesses of their choice around them.

Belly

Belly has proved to be a profitable choice for several businesses. The app allows businesses to track customer footfall wherein the plastic loyalty cards can be scanned on mobile devices and the data can be stored on the cloud. Belly also helps integrate this data over social media platforms and emails, helping spread the word among potential customers. Belly also enables businesses to customize their loyalty programs according to customer behavior and target the same through email messages. When customers scan their loyalty cards/QR codes on their devices, the data gets updated to the merchant database and increases potential leads.

Pirq

Pirq was extensively used in regular business deals after being launched nationwide in the US in 2014. Unlike Belly, Pirq does not require using an in-store tablet. One of the most interesting features of Pirq is Facebook integration across different demographics and several varieties of deals. Pirq has been providing customers with some amazingly unique offers helping businesses do more with their customer loyalty programs.

Foursquare

Foursquare has been an extremely popular customer loyalty service for a decade now. Focusing mainly on social media, Foursquare adds your business listing to enable free analytics and tools. Businesses use these analytics to target demographics more specifically and work towards their business goals. Customers on the other hand use Foursquare for business searches and associated deals and offers. You can also set up special deals for highest purchases and frequent customers.

LoyalBlocks

LoyalBlocks is another exciting app that automatically offers rewards to customers who simply choose to walk into store guided by the app. Business can register online and use an Android powered device as their base server to analyze and customize the rewards for their customers. Once the app has been installed, the interface automatically recognizes the customers and sends tailored rewards every time they walk into the store (powered by a location based tracking).

Mobile loyalty programs are a great benefit to startups and stores that are losing their customers to online retailers. Having such programs is easy and guarantees elaborate returns in the form of leads and profits.

The adoption of mobile devices is the single most rapidly growing and evolving adoption of any technology in the world currently. With huge number of people jumping on the smartphone technology bandwagon, marketers can find it a massive struggle to keep up. The huge potential is ideal to tap into, and businesses are flourishing after adopting the mobile platform. The mobile app industry was in its infancy as recently as five years ago. However, currently it comprises one of the largest markets in the world of technology, with billions of people spending almost 86% of their time using mobile devices on mobile app use.

The holiday season of 2014 can be viewed as a new landmark for retail companies, as they have really upped the ante when it comes to using the mobile app platform for their business. The highly competitive nature of the holiday shopping season saw plenty of effort on the part of retail companies to leverage the mobile platform and use it to their advantage. This has resulted in a massive evolution in the retailer mobile app segment.

Studying the Numbers

An independent study, collecting data from 150 retail mobile apps during the pre-holiday season in 2014, picked up some really interesting data. These trends and strategies have helped change the domain of retailer mobile apps and can be expected to be repeated over and over throughout 2015. Retailers increased their use of mobile communication during this period of time, and customers generally responded with extremely encouraging responses.

Here are some of the more compelling statistics –

• Compared to the previous year, 34% more push messages and notifications were sent by retailers through their mobile apps in 2014.
• Engagement rate for users increased to twice the amount for the previous year as a result of these push notifications.
• Among the total instances of app opens, almost a third was a direct result of the push notifications.

The Importance of Push Messages

Push notifications proved to be the difference-maker in the holiday season of 2014. Consumers appeared to be more engaged as a direct result, and retention rates were found to be considerably higher. Compared to email marketing, push notification scored heavily on all aspects, being seen to increase open rates by 50%, increasing CTR (Click Through Rate) by ten times and even resulting in a whopping 1200% greater conversion.

Retail companies targeted heavy shopping days like Thanksgiving and Black Friday to step up their game with push notifications, and were suitably rewarded. The study also showed that there are defined parameters that can be adhered to for making push notifications a success. The day of choice and the time of day are important factors in this regard.

These are indeed great signs for the future of mobile engagement for the retail industry. Companies who respect the unique nature of the mobile platform and its eccentricities can keep leveraging its huge potential in the holiday season by targeted mobile marketing campaigns.

Mobile apps have totally changed the way we interact. Small businesses out there have recognized the fact that potential consumers are easier to attract through well-designed and highly functional apps. Gone are the days when “buy ten and get one” offers were used to attract the loyalty of existing consumers. This is the era of faster apps and equally prompt in customer purchase decisions. Smartphones and business loyalty applications are loaded with administrating features and unlimited ways to create, explore and manage the consumer behavior. Emerging businesses can easily manage the effectiveness of their marketing campaigns or business loyalty initiatives by bringing these valuable apps to the scene.

The rationale behind loyalty programs

‘When we are closer to our long chased goals, we put in 100% of our efforts to reach there’, says Professor Oleg Urminskey who teaches marketing research at the University of Chicago Booth school of Business. For example – when you are closer to winning a prize from some random retail store, you frequently visit the same.

According to a recent market survey done by Manta and BIA / Kelsey, only 14 % companies admitted to spending their budgets on acquiring new customers. Nearly 61% said that they get their major business from the existing customer base and around 34% accepted that they have a well-developed customer loyalty program in place. This provides ample proof of the degree of traction loyalty programs has gained in the retail segment.

Some Known Names

Digital media is offering free trial issues of online magazines and newspapers that could be read through their exclusive apps. Some leading international newspapers offer cash coupons and also free mobile recharge on installing their app on your phone. Applications like – Belly, Foursquare, FrontFlip, KeyRing, Loyal Blocks, Perka, Slyde and SpotOn are being used by small businesses all over the world. These applications identify the loyal consumers, give points and also reward them depending on the campaign criteria. Through these applications, bulk messages and emails can be sent to the ‘listed’ loyal consumers.

How these help small businesses –

Small businesses can monitor their consumer’s buying behavior and encourage them to buy more. Messages in forms of discount emails, sale, and special offers can now directly arrive in their consumer’s ‘inbox’, from where they have the maximum exposure. Smartphones and apps are saving small businesses from putting in precious manual labor that was used extensively in designing, executing and managing small business loyalty programs earlier.

What you can expect as a consumer?

Being a consumer, you get reward points or earn coins when you buy specific product. Later on, these could be redeemed to buy a free product from the same company or retail store. In addition to this, reward programs treat special customers by giving them advance information about sale, new stock arrivals and lucky draws.

The traditional business loyalty programs involved more physical cards and they were given to consumers on random basis. Majority of these consumers kept these on their refrigerator only to find later that the reward program has expired. With applications especially meant for rewarding consumers at the right time, and influencing their purchase decisions, this scenario has definitely improved. Newer apps that will come to the scene in 2015 will be more targeted, user friendly, specific and meaningful, says a leading industry expert.

Top 7 E-Commerce Websites in India

Recent years have seen an exceptional evolution in the way India trades and shops. E-commerce is one of the rapidly growing sectors, stimulating an entire generation of entrepreneurs, large scale manufacturing of small and medium-sized enterprises. E-commerce has enabled helped reduce barriers and bring the manufacturer closer to the customer. The presence of a virtual store on e-commerce websites has helped millions of business flourish in India and has led to more employment opportunities as well.

Today, technology has advanced at a rapid pace and with the use of smart phones, the online shopping experience has become seamless for customers. With easy to use mobile apps with elaborate store catalogs, e-commerce has ushered new opportunities for both traders and consumers.

For example, adopting automated compliance software can change how organizations meet regulatory requirements, making it important to update articles on topics like AI in accounting to reflect new technology and business needs.

India is one of the largest markets of e-commerce players. With giants like Amazon, Flipkart, Snapdeal, and Myntra, new entrants like PayTm Mall, Shopclues, etc are also establishing a strong hold in the Indian market.

1. Amazon

Amazon is one of the biggest online stores with a global presence. It not only provides a variety of product choices but also provides a great user experience and splendid customer service. Besides putting prominence to personalization, Amazon also monitors user’s browsing and purchase patterns in order to provide them recommended products for future purchases. To help brands reach their target audiences more effectively, Amazon also offers a robust advertising platform known as Amazon Advertising, which plays a key role in its overall ecosystem. It operates in India as a marketplace rather than a retailer.

Amazon has started two new initiatives for sellers in India: the ‘Self Service Registration (SSR)’ and ‘Amazon Easy Ship’.

Amazon SSR allows sellers to self register in Amazon marketplace, irrespective of location and size of the catalog. It enables sellers to start selling within a day without any third party intervention. For sellers managing multiple accounts or operating across regions, tools like Multilogin can help securely separate browser profiles and avoid detection issues. With Amazon Easy Ship, the seller has to pack the shipment and confirm to Amazon that they are ready to ship. Additionally, many premium IT companies offer tools and services to enhance the selling experience, helping sellers optimize their operations and reach a wider audience. Amazon Logistics ensures that the pack is delivered to the customers within two to three working days. With new features such as Amazon Prime, customers can receive delivery of products within 24 hours. By reducing the shipping time, Amazon keeps both retailers and customers happy and increases customer stickiness on the website.

Right from mobile phones, to fashion products, electrical appliances, books, and grocery, Amazon has become a one-stop shop for all consumer needs.

2. Flipkart

Flipkart is an Indian based e-commerce venture and over the years, it has garnered a lot of interest in the minds of Indian consumers. It has opened up the scope for Indian e-tail market in a tremendous way. It started out as an online bookstore and now it has a gamut of products ranging from: books, apparels, electronics, digital music, home care and beauty. Moreover, it has now become a mega marketplace.

Flipkart’s fundamental differentiator is its supply chain efficiency— definitive delivery of goods. It has been continuously developing and improving the customer experience. The website is easy to browse, hassle-free, and convenient.

Two of the most important reasons for Flipkart’s grand success are the discounts and the option of Cash- on- Delivery which makes consumers more confident in purchasing products. Flipkart has an amazing customer retention rate with 70% of repeat customers.

Apart from the shopping experience, Flipkart’s biggest online shopping festival – Big Billion Days is one of the most successful campaigns and it churns out millions of orders during that shopping season.

3. Jabong

Jabong came into the e-commerce market with a bang and created a revolution within 6 to 7 months of launch. Besides selling products on their own through inventories, Jabong is also an online marketplace for third-party sellers. They predominantly cater to apparel, footwear, jewelry, and accessories and catalog more than 50,000 products across 700 brands.

Jabong is known for its own logistics network that ensures fast delivery. If you are in a city like Delhi, you are bound to receive the product within 24 hours of order placement. Jabong is also trying to expand its international presence through its site ‘JabongWorld.com’. It ships Indian products to international customers.

One of Jabong’s uniqueness lies in its new idea of a fashion magazine— “The Juice”an interesting blend of fashion, people, trends and pop culture. The magazine has everything in it that readers would love to read in a fashion magazine. Jabong has also collaborated with films such as “Bhaag Milkha Bhaag”, “Main Tera Hero”, and “Humpty Sharma ki Dulhaniya” to offer exclusive products inspired by the movie.

The various payment gateways offered by Jabong have made it convenient for consumers to order products from the website. In 2016, Jabong was acquired by Myntra.

4. Snapdeal

Snapdeal is a successful e-commerce portal catering to customer’s buying needs at a much wider aspect. As one of the best e-commerce platform, it was established with the concept of making products available to customers at discounted rates through offers and Snapdeal coupons.

It gives you the best deals in a particular city in various service categories ranging from: restaurants, spas and salons, apparel, footwear, baby care, home and décor. It has adopted the marketplace business model. Snapdeal came up with a unique idea of permitting local vendors and manufacturers to publish their product catalog and sell it on the Snapdeal portal. This avoids expensive costs involved in building own inventory.

Snapdeal’s business model was awarded with mammoth funding to scale up their products, business and operations. It focuses on logistics and efficient delivery to customers.  It operates in such a fast pace that a new product is added in every 30 seconds.

5. Myntra

Myntra is one of the largest shopping e-tailers in fashion and lifestyle merchandise. It supplies a wide range of products from clothing to footwear and accessories. It focuses on bringing the most fashionable brands for its customers. In 2014, Myntra was acquired by Flipkart.

Myntra has created a niche in the territory of e-commerce and subtle trust from people. Additionally, from discounts to Cash-on-Delivery benefits, the Myntra success mantra belongs to its hybrid logistics model. It takes uttermost care of its supply chain management and employs delivery agents with high experience.

Myntra has also come up with a complete guide to your everyday fashion and latest style trends. The “MyntraLookGood” is a daily fix of style tips, beauty tricks, celeb fashion, and non-stop entertainment. The tie-ups with celebrities and events are an outstanding strategy by Myntra to represent that fashion is in its DNA. Myntra has many celebrity brands— Hrithik Roshan’s HRX, Salman Khan’s Being Human, Deepika Padukone’s All About You, and Farhan Akhtar’s MARD. They believe that Bollywood influences fashion and frequent tie-up with celebrities helps to bring customers closer to Myntra.

6. Shopclues

Shopclues is the latest addition to the top e-commerce websites in India. Unlike Amazon and Flipkart, Shopclues is a market place that focuses on unstructured categories of home, electrical, fashion, and daily utility items.  The mass market of shopclues comes from tier 2 and tier 3 cities and most of its business comes from smaller cities. Shopclues helps give brands from unstructured markets a voice of its own.

Shopclues has a comparatively larger merchant base. It focuses on small and medium sized traders located in smaller cities and helps them take their business online. With over 50 million visitors on its website, one of the major revenue generating categories has been the home and kitchen appliances category.

7. PayTm

PayTm is the second largest e-commerce platform in India and has also made its way to the list of unicorn startups. Primarily started as a mobile wallet, in 2016, PayTm entered the Best e-commerce platform with PayTm Mall. As the name suggests, it is an online market place for products ranging from electronics to daily consumer needs.

One of the attractive features of PayTm has been its cashback feature. Consumers are given a variety of discount coupons to chose from and also provide good savings on the purchase of goods. With close to 120 million buyers on the platform, PayTm Mall is finding new ways to enhance the buying experience. It is also collaborating with retail brick-and-motor stores and with use of its mobile app and QR codes, it takes the customer through an online shopping experience with attractive discounts.

Thus, India is a growing marketplace and e-commerce industries are bound to flourish. But with the right technology and design strategy, new entrants can have a competitive edge.

8. E-Commerce Content Creation With Dresma

As we initially talked about how technology has advanced in recent years, now it is easier for sellers to get high-quality product photos for their e-commerce storefront too!

Meet an eCommerce content creation platform – Dresma – that empowers the sellers with Generative AI to get professional-grade and personalized content for their brand. Likewise, python web development helps eCommerce sites modifying customer data and regulate and maintain it effectively.

Their mission? To make high quality content accessible and affordable to all.

Be it a website, a mobile app, or even building a market place software from scratch, GoodWorkLabs has helped clients in the retail, real estate, and fashion industry build powerful e-commerce applications for their business.

Have a business idea and want to discuss the best solutions for your e-commerce business? Reach out to us and our team will discuss further about your requirements. Email us at – contact@goodworklabs.com or call at +91- 9863077000

Preparing for an exam seems like a very dull and boring task for students. No matter what you do, the exam preparation always runs at a snail’s pace. But wait… you now have a trusted friend that can help you enjoy your exam preparation. It is your Android or iPhone smartphone app. They help you in various ways to prepare effectively and smartly for your exam. Today we present some notable applications offering interesting solutions for exam preparation. Here they are –

1. Exam Countdown – You can install this useful app free of cost on your Android phone. The app offers planning scheme as well as daily to-do list. You can easily manage your daily exam preparation targets through this planning app. You can tick off the finished tasks as they get completed. A vital benefit of using this app is the expert tips and guidelines given by experts. These tips can add to your information base before you take the exam.

2. Flashcards – This app removes the burden of heavy notebooks from your shoulders. No matter if you are traveling before exam or studying on the go, you can store and carry all your exam notes through this app. All your significant remarks and comments can be added on the side to your notes. You can study as well as will not feel bored by the load of books in front of your eyes. This app is available for iPhone at $3.99 only.

3. BigWords – This application makes the best deals on books accessible for you. Through this application you can find the best deals on books. It also helps in doing a quick comparison of the inside data that helps you in making an informed decision. It offers information on the recently launched books from your area of interest. Also, it saves your precious time that could have been spent in visiting market for buying books. This app is available free of cost.

4. Soloman Series 7 Exam iPhone App – if you are polishing your reasoning skills for a series 7 exam, this Android app is certainly the one you should not miss out on downloading. The impressive combination of questions and practice papers give you the freedom to play mind games that sharpen your memory. You can try out around 400 practice examinations created by experts in your particular subject area. You can try this practice app on your Android Phone for $9.99 only.

5. GMAT Toolkit App – If you are preparing frantically for GMAT Examination this year, this app will be a must-have for your iPhone. It has a proven record of success in preparation for GMAT. The substance and quality of questions and abundance of practice papers help immensely in brushing your revision in very less time. You can learn a lot through strategic revision tests taken through this app. If you haven’t used it, try out it this time for $24.99 only exclusively on your iPhone.

Apps that focus on little group study and group discussion too eliminates your boredom while you head on to make a winning strategy for your upcoming exam. To excel in upcoming exams, get out your smartphone and try one of these apps today!

6. PlanWiz
PlanWiz is a powerful tool designed to streamline exam preparation by helping students organize their study schedules efficiently. With its intuitive planning features and study planner templates, PlanWiz allows users to break down subjects into manageable tasks, set reminders, and prioritize based on exam dates. This tool minimizes stress by keeping study progress visible, making it easier to stay on track and avoid last-minute cramming. For students aiming to stay organized and focused, PlanWiz offers the structure they need to approach exams with confidence.